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Frequently Asked Questions
Q: What happens if it rains?
A: If the weather turns bad, there is no fee to cancel as long as you inform us before we leave to set up. If you were required to pay a deposit, the deposit amount will be saved as a rain check available for credit within 1 year, in your name. Once we have set up, we have to pay our employees for their hard work and therefore we require full payment regardless of use. Note: Unless, the weather is so bad as to risk our equipment, we leave the decision up to you since your area might not be affected by weather conditions as much as another. Our main safety concern is wind. When winds go higher than approx. 25 km, jumps become unsafe regardless of our tie down methods.
Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. Prices include set up and take down.
Q: Does the rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance.
Q: We have rented some really dirty bouncy castles from other companies in the past. Are they always that dirty?
A: No. We clean all units upon set up so they are in perfect condition.
Q: Do we have to keep it plugged in the entire time?
A: Yes. The blower keeps air in the bouncy castle unit the entire time. Once unplugged they deflate. That is why we require an outlet within 50ft of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: All deposits are non-refundable. If cancellation occurs from inclement weather conditions, a rain check will be given. Rain checks will expire 1 year from the time they are given. No refunds will be made after the equipment has been delivered.
Q: Do you require a deposit?
A: Yes all orders require a $50 non refundable deposit. Orders over $500 require a 50% deposit.
Q: What surfaces do you set up on?
A: We only set up on a Grass surface (this is the safest)
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, children taking in toys) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Write: Info@abc-castles.com or Call 519-900-5062